At Dave The Record Guy, we strive to provide the highest quality music collections and professional service. Because we specialize in vintage, rare, and pre-owned items, our refund process is designed to be fair while acknowledging the unique nature of our stock.
Please be aware that many products sold by Dave The Record Guy, including vinyl LPs, 45s, and music CDs, are pre-owned, collectible, or limited in nature. As such, these items may show signs of age or previous use that are inherent to vintage collectibles.
Case-by-Case Basis: All refund requests are reviewed on an individual, case-by-case basis to ensure a fair outcome for both the buyer and the seller.
Notification: If you believe there is a significant issue with your purchase, such as a defect not previously disclosed, you must contact us as soon as possible with full details of the problem.
Condition: To be eligible for a return or refund, the item must be in the same condition that you received it.
Where required by applicable consumer law, or where an error has been made on our part, appropriate remedies may include:
Replacement: Providing a functional equivalent where available.
Exchange: Offering a different item of equal value from our current stock.
Refund: A return of the purchase price via the original payment method.
This policy is intended to complement, not replace, your statutory rights. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
To initiate a review of your purchase or to ask questions regarding a return, please contact us directly:
Dave The Record Guy
Address: Suite 451 / 84 Manning St Tuncurry NSW 2428
Phone: 0421761662
Email: info@hitdiscmusic.com